What is a characteristic of the Biller Direct model?

The characteristic of the Biller Direct model is that the biller manages electronic billing on its own website. This model allows consumers to access their bills directly from the biller's website, facilitating a streamlined process where they can view, manage, and pay their bills without having to navigate through a third-party payment platform or service. This direct management typically enhances security and branding, as the biller can control the user experience and ensure all customer service aspects are directly aligned with their operations.

In contrast, the requirement for consumers to contact the biller to obtain their bills would move away from the efficiency that the Biller Direct model provides. Additionally, the model does not rely on third-party platforms for payment acceptance, which highlights the autonomy of the biller in managing their billing processes. Finally, stating that the biller does not provide online payment capabilities contradicts the essence of the Biller Direct model, which emphasizes direct engagement and service delivery to the consumer through online means.