What is a folio in the context of lodging merchants?

In the context of lodging merchants, a folio refers specifically to a guest's transaction information file. This file is essential for tracking a guest's financial activities during their stay, including charges for room rates, amenities, and other services. The folio consolidates all these transactions to provide a comprehensive overview of what the guest owes upon checkout. It is important for both the hotel management and the guest, as it serves as an itemized account of expenses incurred.

This concept is integral to hotel operations because it ensures transparency and accuracy in billing, allowing guests to review their charges in detail before payment. The folio typically includes information such as dates of stay, room number, charges for services, payments made, and any outstanding balances, which makes it a crucial document in the hospitality industry.