What is a Guest Folio?

A Guest Folio is a detailed summary that itemizes a guest's charges during their stay at lodging establishments or on cruise lines. This document serves as a comprehensive record that includes all fees such as room charges, food and beverage purchases, and additional services utilized by the guest. Upon checkout, the Guest Folio is typically presented to the guest for review and payment, making it an essential part of the billing process.

This summary helps ensure transparency and accuracy in billing, allowing guests to understand the costs associated with their stay in detail. By reviewing their folio, guests can verify charges, address any discrepancies, and make informed decisions regarding their payments.

In contrast, the other options do not capture the primary function of a Guest Folio. Marketing documents and lists of amenities focus on promotion and offerings rather than summarizing incurred charges. Loyalty program documents pertain to rewards and benefits rather than the billing process associated with a guest's stay.