Which of the following conditions defines a Goods and Services Dispute?

A Goods and Services Dispute typically arises when a cardholder has concerns about the quality of the goods or services received and has made an effort to resolve the issue with the merchant. This situation indicates that the customer has a genuine dissatisfaction regarding the transaction, which could be related to discrepancies in quality, non-conformance to what was promised, or issues that would lead them to seek remediation.

The emphasis on "tried to resolve it in good faith" signifies that the cardholder has not taken arbitrary action but instead has followed a reasonable course of action to address their concern before escalating it to a dispute. This scenario emphasizes the relationship between the consumer and merchant, focusing on performance and quality rather than simple dissatisfaction that might not be tied to the actual goods or services received.

In contrast, the other options either do not pertain specifically to the quality of goods and services or describe situations that are not categorized as a disputes over goods and services. For example, a customer merely wanting a refund does not necessarily imply a dispute regarding quality. Similarly, disputes related to fraudulent activities pertain to issues of security and theft, while dissatisfaction with customer service pertains to service interactions rather than the quality of goods or services provided.