Which of the following is NOT a function of a Customer Service Provider (CSP)?

A Customer Service Provider (CSP) plays a vital role in managing customer interactions and support, which typically includes enrolling customers, enabling presentment of transactions, and providing various forms of customer care. The essence of a CSP's responsibilities revolves around facilitating a positive experience for the customer, ensuring they understand services, and addressing their queries or issues effectively.

Enrolling customers is fundamental as it establishes the customer's account and access to services. Enabling presentment involves ensuring that transactions and account information is communicated properly to customers. Additionally, providing customer care is central to the CSP’s function, as it includes support, troubleshooting, and generally assisting customers with any inquiries they might have.

However, performing fraud audits falls outside the primary scope of a CSP's responsibilities. Fraud audits are typically conducted by specialized teams or departments focused on risk management and compliance, rather than by customer service personnel. Such audits require a different set of skills and data analysis not usually associated with customer service operations. Consequently, this is the reason it is identified as a function that does not belong to a Customer Service Provider.