Why is an FAQ sheet beneficial for companies?

An FAQ sheet is beneficial for companies primarily because it reduces the need for customer service representatives. By providing answers to common questions and concerns in a centralized document, businesses can empower customers to find the information they need independently. This not only enhances customer satisfaction by providing immediate assistance but also allows customer service teams to focus on more complex inquiries that require personal attention. Furthermore, an effective FAQ can serve as a valuable resource that addresses frequent issues, ultimately leading to a decrease in the volume of routine inquiries handled by customer service representatives.

The other options do not accurately reflect the advantages of an FAQ sheet. While an FAQ might streamline processes, it does not complicate the purchasing journey nor standardize pricing, nor does it inherently lead to decreased website traffic; rather, it often drives traffic as users seek self-service information.